Our Return Policy spans 14 days, giving you two weeks from the date of item receipt to initiate a return request.
Eligibility for Return
To qualify for a return, your item must remain in its original condition, unworn or unused, complete with tags, and in its original packaging. Additionally, you must provide proof of purchase, typically in the form of a receipt.
Initiating a Return
To begin the return process, please contact us at contact@artizing.com. Once your return request is accepted, we will furnish you with a return shipping label and detailed instructions regarding where and how to send back your package. Items returned without prior authorization will regrettably not be accepted.
Contact Us
If you have any inquiries related to returns, please do not hesitate to reach out to us at contact@artizing.com.
Damages and Issues
We kindly ask you to inspect your order immediately upon receipt. Should you find any defects, damages, or if you have received an incorrect item, please notify us without delay. This will enable us to assess the situation and rectify it accordingly.
Exceptions/Non-Returnable Items
Certain product categories, such as custom-made items (e.g., special orders or personalized products), cannot be returned. If you have concerns or questions about the return eligibility of a specific item, please reach out to us for clarification.
Exchanges
To expedite the process of obtaining the desired item, we suggest returning the item you currently have. Once the return is approved, you can then proceed to make a separate purchase for the replacement item.
Refunds
We will promptly inform you upon receiving and inspecting your return item, notifying you of the approval status for your refund request. If approved, the refund will be automatically processed using your original payment method. Please bear in mind that the time required for your bank or credit card company to process and post the refund may vary.